Multifamily Insiders-Training the Next Generation of Maintenance Technicians

The struggle to find, train and retain maintenance team members is real across all industries, not just for rental housing. Moreover, this universal struggle is not going away anytime soon. Uncover ways to address the diminishing supply of skilled workers in today’s employment climate. Lori and Chris will share case studies from their own training, apprenticeships, and outreach programs to bring onboard the next generation of rental-housing maintenance professionals.

Session Learning Objectives:

• Understand Resident Needs
  Learn how to identify and cater to the diverse needs of residents, ensuring their comfort and satisfaction throughout their stay.
• Identify the current issues in your local markets that are affecting the shortage of maintenance techs
• Tailored Amenities and Services:
  Offering personalized amenities and services can elevate the resident experience and contribute to their decision to renew their leases.
• Understand capabilities you may have within your organization, along with resources available at your State and local levels
• Gain best practices and tips for starting your own training programs for maintenance techs

Join Lori Agudo, Chris Caramanica and the Webinar Wednesday Team on November 20, 2024 at 2pm Eastern Time To Train and Retain the Next Generation of Maintenance Professionals!

 

About Lori Agudo

As Director of Training & Talent Development, Ms. Agudo is responsible for the oversight of all training related programs for over 700 Royal American Management employees. She has over 20 years of management experience in both retail and property management. Lori is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. Lori is currently serving as a mentor for the National Apartment Association’s Diversity Leadership Program. She also serves as an officer on the AAGO Foundation Board, and on numerous committees with the Apartment Association of Greater Orlando, Space Coast Apartment Association, Florida Apartment Association, and the Central Florida chapter of the Institute of Real Estate Management.

Ms. Agudo has a Modern Classroom Certified Trainer (MCCT) certification and Virtual Facilitator Certification through the National Apartment Association Education Institute (NAAEI). She is also a Certified Community Manager (CAM).